CASE STUDIES

Fixed Wireless Access |Indoor

Custer Telephone


Reliable service to expand their Broadband and Wi-Fi services in the greater Challis community

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Executive Profile
Custer Telephone was looking for a reliable service to expand their Broadband and Wi-Fi services in the greater Challis community in Idaho. Past devices provided a very limited life span, needing to be rebooted often and often needing to be replaced due to the product not working after power outages. BEC successfully deployed xDSL and LTE products in addition to providing customer service and support Custer Telephone could count on.

Summary
Custer Telephone was using a product that had a very limited lifespan and needed to be often rebooted. In addition to this, the greater Challis community suffered from many power outages, which caused a large number of their modems to stop working. Considering they were already using a pretty faulty product with a company who had very unreliable customer service, Custer Telephone Cooperative decided to make a change and find a more reliable device with improved uptime and product support.

Our Solutions

Using BEC Devices has enabled Custer Telephone to expand their Broadband and Wi-Fi services, by delivering a myriad of solutions for their xDSL (5200W - BiPAC 5500W, 7800TNR2 - BiPAC 7800NEL, 8920NER2 - BiPAC 8820NX ) and LTE (6200WZL, 6800RUL - BiPAC 4700ZUL) deployments.


Benefits
In their experiences with BEC modems, Custer Telephone reported they do not have any of the issues that they did with other vendors. According to their IT Manager, Ben Glenn, “the modems are very reliable, and we experience very few issues.” They replace far fewer modems than before this transition.

The customized firmware saves them a considerable amount of time on installation at their subscribers’ homes. They no longer have to program a modem for every install and BEC devices are “safe to go off the shelf.” Their technicians’ favorite part about BEC is the tools are easy to setup because they get pre-configured before shipment.

For Custer Telephone and many other similar environments, BEC Technologies’ equipment has proven its ability to handle the rigors of providing reliable internet services to the unserved and underserved communities. BEC customers expect increased stability and better overall performance, resulting in less maintenance than other products in the industry.
“Customer service is a huge difference. I work with the same guys every time. They know my environment and needs.” A perfect example of this is how Custer Telephone recently began using BEC’s fixed indoor and outdoor LTE routers. Initially, the quality of service did not work to their liking, but BEC’s engineers spent weeks working with them to configure the routers to their exact needs and requirements. “The important part is BEC wanted to get things right and dedicated those hours to make a small customer like myself happy, which they did.”

BiPAC 8200VAZ
LTE VDSL2/ADSL2+ with Dual-Band Wireless VoIP VPN Router


> Triple WAN interfaces - LTE, VDSL2/ADSL2+ and Gigabit EWAN 
> High speed 4G/LTE module to support multiple LTE frequency bands
Single SIM slot
> Gigabit Ethernet WAN and LAN
> Dual-Band (2.4G, 5G) wireless reaches 1.2Gbps
> Embedded IPSec, GRE, OpenVPN, PPTP, L2TP with powerful encryption
> VoIP service: Call Forwarding, Call Transfer, Call Waiting, 3- way Conference Call, etc.
> IPv4, IPv6, IPv4/ IPv6 dual stack
> Embedded SAMBA server, FTP server 

Solution

A series of rugged industrial-grade LTE broadband routers were designed for in-vehicle applications such as smart buses, public safety (police cars, fire trucks, ambulances, etc.) and fleet management. Their functions include dual LTE interfaces, WiFi hotspots, GPS and a vibration-resistant design that enables them to provide high speed LTE network connections in moving vehicles. Network surveillance cameras and other related devices can also be integrated to provide real-time bidirectional video and audio transmissions, as well as data access functions.

Designed for M2M and IoT communication, our products integrate LTE technology, dual WAN ports, automatic failback, RS-232/RS-485 interfaces and Modbus, as well as support for VPN (IPSec, PTP, 2TP, GRE and OpenVPN) to ensure data transmission security.Applications include industrial control, real-time monitoring, data collection, maintenance and other vertical applications in the oil and gas industry to improve communication efficiency, protect corporate assets and ensure service consistency.

Our outdoor LTE fixed-wireless routers feature superior antenna design for optimized LTE performance, industrial-grade IP67 protection, and excellent water and dust resistance for reliable operation even in harsh outdoor environments.The stable network connection, wide service range and excellent system performance provide dependable critical communication networks for remote locations such as mines and oil & gas sites.

We provide optimal network communication solutions for electronic transactions in retail stores, chain stores, POS systems, ATMs, multi-purpose kiosks and vending machines.Auto failback/failover ensures uninterrupted network connectivity, while IPSec encryption guarantees data security and high-speed data encryption.


The Gigabit ethernet port can also be connected to other high-speed networks for high-efficiency data transmission.

All-in-one (VDSL2, ADSL2+, 3G/4G LTE, FIBER, Ethernet AN), multi-function internet devices allow service providers to offer a host of features, and are equipped with a multitude of LAN interfaces (gigabit LAN, 802.11 b/g/n/ac, VoIP and USB) to help home users easily set up their internet connection to enjoy high-speed, high-definition internet TV and realistic online gaming experiences.


In addition to broadband internet devices, we also provide a variety of broadband routers with multiple cybersecurity functions (VPN and Firewall). This combination of hardware and software allows network service providers and telecom operators in all countries to provide end customers with multimedia services by leveraging our high-quality CPE.

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