CASE STUDIES

Fixed Wireless Access ｜Indoor

Armstrong Telephone 

United Wireless and Billion team up to provide Connected School Buses to local school districts in Southwestern Kansas

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The Customer
Providing quality telecommunication since 1946, Armstrong Telephone Company is an independent telephone company owns and operates locally. They have offices in West Virginia, Maryland, Pennsylvania and New York where dial tone, DSL, FTTX, and various other hicap (T1, DS3, etc.) services are offered. With the help from its partner Armstrong Cable, which offers traditional triple play over Coax, Armstrong continues to expand in the ever-changing world of telecommunications and beyond.

Challenges
Before partnering with Billion Electric, Armstrong Telephone was struggling in finding quality products that not only could be easy to install, use, and customize to company needs. But more importantly, the products could have a higher standard of quality and service that stopped suffering from repeated failures and bad RMA (Return Merchandise Authorization) experiences.

For a long time, Armstrong Telephone reported experiencing bad RMA processes and repeated failures of already repaired units. Unsatisfied product quality and lack of customer service from past vendors have been major problems for increasing business revenue and providing quality services to their customers.

How Billion Product Helped

After realizing Armstrong Telephone was struggling, Billion approached them with a comprehensive product solution. Since the purchase of the first test units, Armstrong Telephone has used the Billion BiPAC 5200SRD, BiPAC 7300N, BiPAC 7800NEL, and more recently they are testing the Ultimum 8920 series. Billion provides Armstrong Telephone with the best product and unmatched customer support.


“The other vendors don’t even come close to the level of customer support that you guys provide. Everything from tech support, to custom firmware loads, and even printing the MAC addresses on the shipping container to make our lives easier entering them into inventory.” says an IT manager from Armstrong Telephone.


Using Billion devices, Armstrong Telephone has found Billion’s service to be easy to install, easy to use and customize to company needs. More specifically, Armstrong Telephone reports that they liked the option of being able to change from a DSL modem to a router that can be deployed on a FTTH install by just changing one dropdown box in the web interface on the BiPAC 7800NEL. For more than 8 years partnership, Billion has helped Armstrong Telephone achieve business success through customer satisfaction and less repeat visits.

Results
Quality of the products, simple installation, easy customization, and devoted customer support from Billion truly earned the trust and satisfaction of Armstrong Telephone. Using Billion devices has enabled Armstrong to deliver a great product with minimal failure and replacements. For more than 8 years partnership, Billion has helped Armstrong Telephone achieve business success through customer satisfaction and less repeat visits.

Conclusion

Through high quality products and top-notch customer support, Billion Electric earned Armstrong Telephone’s trust and repeat business. With the implementation of Billion devices, Armstrong Telephone has been able to achieve their business goals through providing reliable service. ​Using Billion devices, Armstrong Telephone has found Billion’s service to be easy to install, easy to use and customize to company needs.

“The other vendors don’t even come close to the level of customer support that you guys provide. Everything from tech support, to custom firmware loads, and even printing the MAC addresses on the shipping container to make our lives easier entering them into inventory.” says an IT manager from Armstrong Telephone.

BiPAC 4520VAOZ
LTE Dual-SIM Dual-Band Wireless VoIP VPN Router

> High speed LTE module *1
> Gigabit Ethernet WAN and LAN
> Dual-Band wireless reaches 1.2Gbps
> Fully supports for multiple LTE frequency bands *1
> Dual-WAN interfaces - 4G/LTE and Gigabit EWAN 
> Dual-SIM card slot
> Dual-Band wireless - 2.4GHz and 5GHz
> Multiple wireless SSIDs with wireless client isolation
> Embedded IPSec, GRE, OpenVPN, PPTP, L2TP with powerful encryption
> Hot-line/ Warm-line, Call Forwarding, Call Transfer, Call Waiting, 3- way Conference Call, etc.
> IPv4, IPv6, IPv4/ IPv6 dual stack *2
> Embedded SAMBA server, FTP server

Solution

A series of rugged industrial-grade LTE broadband routers were designed for in-vehicle applications such as smart buses, public safety (police cars, fire trucks, ambulances, etc.) and fleet management. Their functions include dual LTE interfaces, WiFi hotspots, GPS and a vibration-resistant design that enables them to provide high speed LTE network connections in moving vehicles. Network surveillance cameras and other related devices can also be integrated to provide real-time bidirectional video and audio transmissions, as well as data access functions.

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Designed for M2M and IoT communication, our products integrate LTE technology, dual WAN ports, automatic failback, RS-232/RS-485 interfaces and Modbus, as well as support for VPN (IPSec, PTP, 2TP, GRE and OpenVPN) to ensure data transmission security.Applications include industrial control, real-time monitoring, data collection, maintenance and other vertical applications in the oil and gas industry to improve communication efficiency, protect corporate assets and ensure service consistency.

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Our outdoor LTE fixed-wireless routers feature superior antenna design for optimized LTE performance, industrial-grade IP67 protection, and excellent water and dust resistance for reliable operation even in harsh outdoor environments.The stable network connection, wide service range and excellent system performance provide dependable critical communication networks for remote locations such as mines and oil & gas sites.

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We provide optimal network communication solutions for electronic transactions in retail stores, chain stores, POS systems, ATMs, multi-purpose kiosks and vending machines.Auto failback/failover ensures uninterrupted network connectivity, while IPSec encryption guarantees data security and high-speed data encryption.


The Gigabit ethernet port can also be connected to other high-speed networks for high-efficiency data transmission.

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All-in-one (VDSL2, ADSL2+, 3G/4G LTE, FIBER, Ethernet AN), multi-function internet devices allow service providers to offer a host of features, and are equipped with a multitude of LAN interfaces (gigabit LAN, 802.11 b/g/n/ac, VoIP and USB) to help home users easily set up their internet connection to enjoy high-speed, high-definition internet TV and realistic online gaming experiences.


In addition to broadband internet devices, we also provide a variety of broadband routers with multiple cybersecurity functions (VPN and Firewall). This combination of hardware and software allows network service providers and telecom operators in all countries to provide end customers with multimedia services by leveraging our high-quality CPE.

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